E-Book City: August 2012

Rent your textbooks this year and save up to 70%. With our flexible rental program, you can keep your textbooks for a semester. And when it comes time to send your books back, we'll pay for return shipping. All this means more money in your pocket for the things in life that can't be learned from a book.

What shipping methods are offered?

Amazon standard shipping rates apply; standard 3-5 business days, two-day, and one-day. Orders are Fulfilled by Amazon and are eligible for FREE Super Saver Shipping on orders over $25 and Prime FREE Two-Day shipping (where available). Join Amazon Student and get FREE Two-Day Shipping for six months with Amazon Prime shipping benefits, as well as exclusive offers via e-mail.

Will you ship my textbooks internationally?

We currently ship rental textbooks only to the continental United States, Alaska and Hawaii.

Can I use my Amazon gift cards or promotional balance to pay for my textbook rental?

If you already have a credit balance on your account from Amazon.com Gift Cards or eligible promotional codes, we will always apply the full value of such credits before charging the remaining balance to your credit card. However, even if you have sufficient credit to pay for the initial rental fee of a textbook, you must still have a valid credit card on file, that expires no earlier than 150 days after the date on which you rent the textbook, to complete the order to cover any additional fees incurred.

Will I receive a new or used textbook?

You may receive a new or a used textbook, based on availability. All used textbooks will be in acceptable rental condition, as determined by us. If you are not satisfied with the book you receive, you can return it for a refund within 30 days.

Does Amazon’s standard 30 day return policy apply to rented textbooks?

Yes, if you return the textbook within the first 30 days of your rental period in the same condition as when you received it, you will receive a full refund of the rental fee. Visit Returns Center for more information. If you return the textbook after the first 30 days of your rental period, you will not receive any refund of the rental fee, even if you return the textbook before its due date or subsequently purchase the textbook.

Can I write and highlight in the textbook?

As a courtesy to future customers, we ask that you limit your writing and highlighting to a minimal amount. If we determine that the book is no longer in acceptable rental condition when you return it, including because of excessive writing or highlighting, you will be charged the full purchase price, less any rental fees and extension fees you have already paid, and we will ship the book back to you to keep.

What does acceptable rental condition mean?

Acceptable rental condition means:

No water damage (wavy, swollen or discolored, crinkled, stains, rings),
No broken spine or binding,
Cover is not torn or taped,
No missing, torn, or loose pages,
No burns, fire, or smoke damage,
No strong odor of any kind (including musty odor, cigar or cigarette odor),
No excessive writing or highlighting.

How do I return my textbooks at the end of my rental period?

To return a textbook after the first 30 days of the rental period, simply go to Your Account on Amazon.com and select Your Textbook Rentals to view your rental library. Select the textbook(s) you wish to return and then select to print the return shipping label. Print out the packaging slip and return shipping label. Package up the textbook(s) you wish to return, including the packaging slip. Apply the return shipping label and take to your nearest UPS or USPS location. Return shipping is free when you use the provided shipping label.

Where do I find my textbook’s due date?

You can find the due dates of all of your rented textbooks on the Your Textbook Rentals page in your Amazon.com account, where you can also extend the rental period, purchase the rental textbook and initiate a return.

Will I be sent reminders as my return due date approaches?

Yes.

How can I extend my rental period?

You can extend your rental by 15 days or renew for another semester for an additional fee. You can purchase an extension by going to Your Account and selecting Your Textbook Rentals to view your rental library. Select the textbook and then select the desired new extension period.

Can I purchase the textbook during my rental period?

Yes, you may purchase the textbook at any time during your rental period. Simply go to Your Account and select Textbook Rentals to view your rental library. Select the textbook you wish to purchase and then proceed through the checkout process.

What happens if I am late returning my textbooks?

If your book is not received with a postmark of the due date or an earlier date, we will automatically extend your rental period by 15 days and charge you for a 15 day extension, and if the book is still not received with a postmark of the extension due date or an earlier date, we will charge you the purchase price (as of the time of rental) less any rental fees and, if applicable, extension fees already paid. Please do not ship the book to us once you have been charged the buyout price – that book is yours to keep.

Can I get a refund for an extension if I end up not needing it?

You can request a full refund for a rental extension if you end up returning the book before your original pre-extension due date. You cannot request a refund for the extension after your original due date has passed. The refund will be given in the form of an Amazon Gift Card. To request a refund, please contact Customer Service.

Will my textbook include the CD, codes, and other supplementary materials?

We do not guarantee that supplemental materials will be included with the textbook you receive.